In a move to enhance organisational efficiency and adaptability, GramPro Business Services has launched its new Business Process Management (BPM) department. This initiative aims to provide integrated IT and business process management solutions, enabling clients across various industries and service lines to unlock business value and tackle their business challenges effectively.
The newly introduced BPM department, branded as ProcessPro, focuses on building solutions that accelerate innovation, increase productivity, reduce costs and optimise asset utilisation. By managing non-core functions, ProcessPro allows businesses to concentrate on their core competencies, fostering faster growth. The strategic plan encompasses a range of services, including contact centre operations, tech and non-tech voice services, non-voice services, invoice processing, mail management and comprehensive business management solutions.